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Quick answers to our most common questions ✨
No, we currently do not offer assembly services. All of our products are flat packed unless stated otherwise and come with detailed instructions for assembly.
Many of our customers choose to use third party services such as Airtasker or a local handyman if they prefer professional assistance.
Yes, we ship Australia wide.
If you live in a remote or rural area, we recommend reaching out to us prior to purchasing so we can confirm delivery availability and any additional delivery costs that may apply.
Yes, you’re welcome to collect your order from our warehouse.
Warehouse 1/79 Maffra Street, Coolaroo
Hours Monday to Friday: 8am to 4pm
Saturday: 10am to 3pm
Sunday: Closed
Same-day pickup We can accommodate same day pick up if your order is placed before 12pm on that day.
Call to confirm Please call us on 0415 203 006 to confirm your order is ready before coming in.
No, our delivery service does not include carrying items upstairs. Deliveries are completed to ground floor only, so we recommend arranging assistance if your item needs to be moved upstairs or inside.
If your item arrives damaged, please contact us immediately.
Do not assemble the item if any pieces are damaged.
Please send clear photos of the damage, the packaging, and the shipping labels to vanityvaultsales@gmail.com so we can assess the issue quickly.
Once we receive your photos, our team will assist you with the next steps as soon as possible.