FAST DELIVERY 

All orders are delivered by our delivery team. We aim to process and dispatch all orders within 48 hours of ordering. Deliveries generally take 8-14 business days.

PRE ORDERS FOR INTERSTATE ORDERS

PRE-ORDER, meaning your Vanity Vault favourites are secured just for you! 🚀💖 Interstate deliveries are expected to arrive mid-March, so you’ll be among the first to receive your luxe beauty setup. 📦✨ Secure yours now and get ready to elevate your space with Vanity Vault—because glam should have no limits! 💕🔥

Change of Mind Policy

At Vanity Vault, we understand that sometimes circumstances change, and you may need to adjust your order. Our priority is to provide exceptional service while ensuring our processes remain efficient and fair. To balance these goals, we have established the following policy for change-of-mind order cancellations:

1. Cancellation Timeframe:
   If you wish to cancel your order due to a change of mind within 24-48 hours of purchase, please contact us immediately at vanityvaultsales@gmail.com

2. Refund Eligibility:

   • If a cancellation request is made after 48 hours from purchase, we will provide a 50% refund of your order total.
   • This policy is in place because, by this stage, your order has likely been processed, packed, and prepared for shipping. These steps incur administrative, handling, and logistical costs, which cannot be recovered once initiated.

3. Shipping and Restocking Costs:
   In cases where your order has already been dispatched, additional shipping and restocking fees may apply.

4. Efficient Processing Commitment:
   At Vanity Vault, we begin processing your order as soon as possible to ensure timely delivery. While we strive to offer flexibility, we also value the integrity of our operations, which is why this policy has been carefully designed to protect both our customers and business processes.

We appreciate your understanding and cooperation. For further queries or assistance, please reach out to our customer care team at vanityvaultsales@gmail.com

Thank you for choosing Vanity Vault!


RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it - unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vanityvaultsales@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

vanityvaultsales@gmail.com

Partially Assembled Items

For quality control and resale purposes, we do not accept returns or exchanges on any items that have been partially or fully assembled. Once an item has been assembled, we are unable to verify that all components are present or undamaged, and it can no longer be sold as new. Please ensure you are completely satisfied with your purchase before beginning assembly.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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