Shipping & Returns

Estimated delivery is 7–14 business days from the date you place your order. This timeframe applies to in-stock orders. Preorders and orders held for preorder items follow the arrangements below.

We deliver within Australia only, across all states and territories. Delivery charges are displayed at checkout. For a rural or remote address, contact the warehouse before ordering so we can confirm delivery availability and costs for your location.

Free delivery and express delivery are not offered. Business days are Monday to Friday, excluding public holidays. Delivery timeframes are estimates rather than guaranteed arrival dates.

For current scheduling information or a more accurate delivery estimate for your order, contact the warehouse directly.

Please check that your email address, mobile number and delivery address are correct when ordering. Contact the warehouse for day-to-day delivery updates.

Our driver will bring your order to your ground-floor front door. You do not need to help unload. Delivery does not include carrying products upstairs, positioning them inside your home or assembly.

Please ensure the route to your front door is safely accessible. Contact the warehouse before delivery if there are access restrictions, entry steps or other concerns.

Unattended delivery

You may authorise delivery to a safe place when you are not home. Please arrange this with the warehouse or delivery service in advance and provide clear instructions.

Incorrect addresses & redelivery

If you provide an incorrect address and delivery cannot be completed, you will need to arrange collection or pay the additional cost of redelivery. Contact the warehouse by email or phone to discuss the available arrangements.

This does not apply where the delivery error was made by Vanity Vault or our delivery provider. Please contact us so we can investigate and arrange an appropriate resolution.

A preorder date is the estimated arrival of stock at our warehouse, not the date it will arrive at your home. We will arrange dispatch once the stock has arrived and your order is ready.

By placing a preorder, you acknowledge that arrival dates are estimates and may be affected by manufacturing, freight or other delays. Please contact the warehouse for the latest information.

If your order contains both in-stock and preorder items, we hold the complete order until everything is ready. Items are not automatically sent separately. Contact us to discuss a split delivery; an additional delivery charge applies if this is arranged.

These arrangements do not remove your rights under Australian Consumer Law where we cannot supply an item or a delay becomes unreasonable.

Collect your order from 1/79 Maffra Street, Coolaroo VIC 3048. Please contact the warehouse to confirm your order is ready before travelling.

Monday–Friday

8 am–3 pm

Saturday

10 am–3 pm

Sunday

Closed

Hours are in Melbourne local time. Same-day pickup may be possible—please call to confirm availability and readiness before visiting.

Change-of-mind returns after delivery are not automatically available. Any exception requires Vanity Vault’s prior written approval. We assess approved returns individually and confirm the return method, location and any applicable costs before arrangements are made.

Conditions for discretionary change-of-mind returns may include the item being unused, unassembled and in its original packaging. These conditions do not limit your rights for faulty, damaged or incorrectly supplied products.

Something not right?

Please inspect your order and contact us promptly about damage, faults or missing parts. We prefer transit damage or missing parts to be reported within 48 hours, but reporting later does not remove your legal rights.

Email your name, order number, a description of the issue and, where available, photos of the product, affected area, packaging and shipping label. Avoid assembling a visibly damaged item while we assess it, and keep relevant packaging if available. Original packaging is not required to exercise your consumer rights.

Return transport is arranged case by case. Where required by Australian Consumer Law, we cover reasonable return costs or arrange collection, including for large or heavy faulty goods. Please contact us before booking transport.

For the full process and warranty terms, read our Refund, Returns & Warranty Policy.

Contact us as soon as possible to request a change or cancellation. Change-of-mind cancellation requests are subject to approval and the processing stage of your order.

Once an order has entered dispatch, been delivered or collected, change-of-mind cancellation or return is only available where we expressly agree in writing. These cancellation conditions do not apply where you are entitled to a remedy under Australian Consumer Law.

Approved refunds are ordinarily issued to the original payment method. Once we have processed a refund, please allow approximately 5–10 business days for it to appear. Delivery fees are generally not refundable for an approved change-of-mind return or cancellation; statutory remedies are handled in accordance with the law.