We’re here to help

Contact Vanity Vault

Whether you need help choosing your dream setup, checking an order or organising a replacement piece, our customer care team is here to make the process simple.

Send an enquiry

Warehouse & customer care

Opening hours

Monday–Friday 8:00 AM–3:00 PM
Saturday 10:00 AM–3:00 PM
Sunday Closed

How can we help?

Choose the right enquiry for faster support.

Include your order number, product name and clear details wherever possible.

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Order updates

Help with dispatch, tracking, delivery timeframes or missing cartons.

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Damage or replacements

Send your order number, photos and exact part or panel number.

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Product advice

Share your room measurements and we’ll help you choose the right setup.

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Warehouse enquiries

Ask about collection, showroom availability or visiting during opening hours.

Before you send

Help us resolve it quickly.

The more information you include, the faster our team can review your enquiry.

  • Order enquiries Include your full name and order number
  • Damaged pieces Include photos and exact part numbers
  • Product sizing Include your available wall and floor space

Contact customer care

Send us a message

Complete the form below and our team will respond during customer care hours.

Quick answers

Before contacting us

How long does delivery take?

Delivery is generally 7–14 business days unless the item is marked as a pre-order or a different timeframe is shown on the product page.

Can my order arrive in separate packages?

Yes. Furniture orders often contain multiple cartons and these can sometimes arrive separately.

What should I send for a damaged piece?

Please include your order number, clear photos and the exact part or panel number from the instructions.

Can I collect from the warehouse?

Please contact us before travelling so we can confirm your order is ready and provide collection details.