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REFUND & RETURNS POLICY
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights you may have under Australian Consumer Law.
If a product has a major fault, you are entitled to a refund or replacement.
If a product has a minor fault, we will repair or replace the item within a reasonable timeframe.
This section applies only to genuine manufacturing faults and does not apply to change of mind.
Change of Mind
We are not required to provide refunds for change of mind purchases.
A change of mind includes, but is not limited to:
• Incorrect selection
• No longer wanting the item
• The item not suiting your space
• Ordering the wrong colour or size
• Change in circumstances
Change of mind returns are not automatically accepted and are assessed strictly in accordance with this policy.
Change of Mind Refund Amount
If a change of mind cancellation or return is approved outside the 24 hour cancellation window, you may be eligible for a partial refund of up to 50 percent of the order total.
This partial refund is intended to cover operational costs including, but not limited to, payment processing fees, stock allocation, handling, administration, and warehousing costs.
Refund amounts are determined at our discretion following assessment of the order status and item condition.
Approval of a change of mind return does not guarantee a full refund.
Cancellation Window
Orders may be cancelled within 24 hours of purchase by contacting us in writing.
After 24 hours, your order will likely have been processed, stock allocated, or prepared for dispatch.
Cancellation requests made after 24 hours are not guaranteed and may incur fees.
If approved after 24 hours, a partial refund of up to 50 percent may be offered at our discretion to cover operational, processing, and stock allocation costs.
Delivered Orders
Once an order has been delivered, we do not accept change of mind returns.
Delivered orders are considered fulfilled contracts.
Any item returned without prior written approval will not be accepted.
Return Approval Requirement
All returns must be requested in writing and approved by Vanity Vault prior to being sent back.
We will provide written confirmation and return instructions if a return is approved.
Approval does not guarantee a full refund.
Returned items are inspected upon arrival.
Shipping & Fees
Original shipping fees are non-refundable.
If a change of mind return is approved, restocking, handling, and administration fees may apply.
Return shipping costs are the responsibility of the customer unless the item is confirmed faulty under Australian Consumer Law.
Pre-Orders
Pre-orders secure incoming stock and reserve your item from an upcoming shipment.
By purchasing a pre-order item, you acknowledge and agree that the item is not currently in stock and is expected to arrive at a future date. Estimated arrival timeframes are provided as a guide only and may be subject to supplier, manufacturing, shipping, customs, port, freight, or other delays outside of Vanity Vault's control.
While we do our best to provide accurate arrival estimates, pre-order dates cannot be guaranteed.
Pre-orders cannot be cancelled due to supplier, manufacturing, shipping, customs, port, freight, or production delays.
By placing a pre-order, you accept that delays may occur and agree to wait for the item to become available.
If a pre-order cancellation is approved by Vanity Vault, it will be assessed in accordance with the Change of Mind section of this policy.
Assembly
All products are sold as flat-pack unless otherwise stated.
Assembly is the customer’s responsibility.
We do not accept returns due to inability to assemble.
Damage caused during assembly is not covered under warranty.
We are not responsible for any third-party assembly costs under any circumstances.
Damages & Inspection
Items must be inspected immediately upon delivery.
If damaged:
• Do not assemble
• Photograph packaging and damage
• Notify us within 48 hours
Failure to report within 48 hours may affect claim eligibility.