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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Vanityvaultsales@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at
Vanityvaultsales@gmail.com
Change of Mind Policy
At Vanity Vault, we understand that sometimes circumstances change, and you may need to adjust your order. Our priority is to provide exceptional service while ensuring our processes remain efficient and fair. To balance these goals, we have established the following policy for change-of-mind order cancellations:
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Cancellation Timeframe:
If you wish to cancel your order due to a change of mind within 24-48 hours of purchase, please contact us immediately at vanityvaultsales@gmail.com -
Refund Eligibility:
- If a cancellation request is made after 48 hours from purchase, we will provide a 50% refund of your order total.
- This policy is in place because, by this stage, your order has likely been processed, packed, and prepared for shipping. These steps incur administrative, handling, and logistical costs, which cannot be recovered once initiated.
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Shipping and Restocking Costs:
In cases where your order has already been dispatched, additional shipping and restocking fees may apply. -
Efficient Processing Commitment:
At Vanity Vault, we begin processing your order as soon as possible to ensure timely delivery. While we strive to offer flexibility, we also value the integrity of our operations, which is why this policy has been carefully designed to protect both our customers and business processes.
At Vanity Vault, we take pride in ensuring our customers receive high-quality products. Please note that we do not accept returns or provide refunds for change of mind once your order has been delivered.
We recommend carefully reviewing your order details before finalising your purchase. If you have any questions about our products, feel free to reach out to us before placing your order.
We appreciate your understanding and cooperation. For further queries or assistance, please reach out to our customer care team at vanityvaultsales@gmail.com
Thank you for choosing Vanity Vault!
Return Policy – Assembly Responsibility
At Vanity Vault, we strive to provide high-quality products that meet your expectations. However, we kindly remind our customers that all our items are sold as flat-pack furniture and require assembly.
It is the buyer's responsibility to assemble the item or to arrange for a professional to assist with the assembly process. Unfortunately, we do not accept returns based on difficulties with assembly.
To ensure a smooth experience, we provide detailed instructions with every product, and our customer support team is available to answer any questions about the assembly process. Should you prefer assistance, we recommend outsourcing assembly to a professional for the best results.
We appreciate your understanding and encourage you to contact us with any queries before purchase. Thank you for choosing Vanity Vault!
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.