BEAUTY, BEAUTIFULLY CONSIDERED
At Vanity Vault, many of our most popular items are available asĀ pre orders. This allows our customers to secure high-demand products before they physically arrive at our warehouse.
Please note the following terms, which are clearly stated at the time of purchase:
Pre orders are subject to delays.Ā These delays can occur due to international shipping, customs, production schedules, and peak season demand.
By purchasing a pre-order item, you agree to these terms.
Orders cannot be cancelled due to delays, as this is outlined at checkout before payment is completed.
If you still wish to cancel your pre-order, this will fall under ourĀ Change of Mind PolicyĀ (see below). Please ensure you read all pre-order information carefully before purchasing.
At Vanity Vault, we understand that circumstances can change. While we aim to be flexible, we must also protect efficient operations and stock allocation. The following policy applies to all change-of-mind cancellations, including pre-orders:
If you wish to cancel your order due to a change of mind withinĀ 24 to 48 hoursĀ of purchase, please contact us immediately atĀ contact@vanityvault.com.au.
If a cancellation request is madeĀ after 48 hours, aĀ 50 percent refundĀ of your order total will be provided.
This policy is in place because by this stage, your order has likely been processed, booked, or packed for dispatch.
Pre-order cancellations also fall under this policy, as stock has already been allocated to you.
If your order has already been dispatched, additional shipping and restocking fees may apply.
We do not accept returns or provide refunds for change of mindĀ once your order has been delivered.
We recommend reviewing your order details carefully before finalising your purchase.
All Vanity Vault products are sold as flat-pack furniture unless otherwise stated andĀ require assembly.
It is the customerās responsibility to assemble the item or arrange a professional.
We do not accept returns if you are unable to assemble your vanity.
If an external assembler damages the item, Vanity Vault is not liable.
Incorrect assembly may result in additional costs for replacement parts or assistance.
Our team is always happy to guide you through assembly, but we recommend hiring a professional if you are unsure.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to receive the item you want is to return the item you have. Once the return is accepted, you can place a new order.
Once weāve received and inspected your return, weāll notify you of the approval status.
If approved, your refund will be processed back to your original payment method.
Please allow time for your bank or credit card provider to process the refund.
